New Haven Police Department Gets Funding for 911 Call Center

By Madeline Shine - 21 Alive

January 17, 2014 Updated Jan 17, 2014 at 7:13 PM EDT

FORT WAYNE, Ind. (21 Alive) – New Haven has been given the green light on funding for the 911 call center.

Allen County council has agreed to help pay $75,874 in upgrades for New Haven's 911 dispatch center.

Originally New Haven requested $105,623 to add on three dispatching consoles.

Chief Police Officer Steve Poiry of New Haven says they would use the third console for anything that deals with natural disasters, but believes they can get away with two which is why the funding is down about $30,000.

It took three meetings for county council to agree on the spending.

Darren Vogt from county council says they said yes to this upgrade because of the different kinds of training it would take in order to bring New Haven dispatchers to Allen County's call center.

Another factor was that New Haven uses dispatch to make utility calls, which Allen County does not.

Chief Poiry believes that having the call center stay in New Haven will make residents feel more at ease in the case of an emergency.

“It's going to make things easier for our residents. Obviously you know sometimes there's a high call volume for 911 calls. But this ensures that our citizens are going to be able to have that option if they call 911, they're going to have a New Haven dispatcher that's familiar with the area and be able to relay that information to fire, police, and EMS,” Poiry said.

New Haven will be launching the upgrades the same day as the new city-county call center opens in Fort Wayne on February 4th.

Some of the new upgrades will be for dispatchers to respond to text messages sent to 911 in New Haven.

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