Customers React to BMV Changes

By Peter Neumann
By Megan Trent

December 30, 2010 Updated Jan 4, 2011 at 7:59 PM EDT

UPDATE: Fort Wayne, IN (Indiana's NewsCenter) - New changes seem to be going over fairly well for BMV customers.

People at the Pine Valley BMV branch in Fort Wayne Tuesday say the alterations have already shortened lines.

Gloria Archbold of Spencerville says, "If it's just a renewal, that's a lot of people who do that, because everybody has to do it once a year. So, it would definitely cut the lines down and save people who need drivers licenses."

Steven Newman of Fort Wayne says, "As long as you do everything right and properly, it's easy. It's not real complicated at all."

For more information, please read the press release below or visit myBMV.com.

Indianapolis, Ind. (Indiana's NewsCenter) --- Don't expect to walk into your local BMV license branch in 2011 and walk out with new tags for your vehicle.

The Indiana Department of Motor Vehicles is initiating sweeping changes in the way it does business with you, as it takes steps to become streamlined to save money.

Read the unedited press release below from the BMV.

"December 30, 2010 ---

INDIANAPOLIS – Beginning in 2011, all customers will receive their registration cards, stickers and license plates through the mail under a centralized distribution system announced by R. Scott Waddell, commissioner of the Indiana Bureau of Motor Vehicles (BMV). As a result, stickers and plates will no longer be available at any license branch or self-service terminal.

Customers can renew their registrations online at myBMV.com, by phone at 888-692-6841 or by mail using a new postage-paid envelope enclosed with the registration renewal reminder. Since 2008, millions of Hoosiers have utilized these convenient methods to renew their materials.

Persons with a more complex registration issue may receive assistance from the staff at a license branch. The customer may order a plate or renew their registration at the branch, but the license plate and/or registration card and sticker will still be mailed to them from the central facility within 14 business days.

"Unless a registration renewal is unusually complex, there's no need for customers to visit a license branch," Waddell said. "Centralized distribution is more effective and will virtually eliminate inventory costs since plates are not produced until they are needed."

Historically, plate inventories in branches caused costly excesses at the end of the plate cycle. The new make-to-order production system allows all license plates to be printed immediately when the order is received.

"We are constantly looking for ways to improve customer service while conserving taxpayer dollars," Waddell added. "Central issuance controls costs by diverting routine transactions away from the branches where costs are the highest. It allows our branch staff to focus on more complex services, such as driver's licenses and vehicle titles."

Source: BMV"

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