(Fort Wayne, IN) -- If you use Ticketmaster and your concert ends up cancelled, you lose... twice.
Fort Wayne's Memorial Coliseum hosts about 20 concerts a year.
Occasionally, one gets cancelled, like the upcoming trace adkins concert scheduled for september ninth.
Randy Brown/Memorial Coliseum GM: "According to the promoter, it was a routing issue. And when they're scheduling attractions across the country, you occasionally get into issues where the distance between two cities can be beyond what they can comfortably do in a day."
If you bought tickets at the Coliseum's box office, you'll get all your money back.
If you bought them through Ticketmaster, your credit card will be refunded the purchase price.
But the "order processing fee" which varies for events and any special delivery charges you approved... will not.
A Ticketmaster representative tells Indiana's NewsCenter that's because you choose to buy your tickets through their business.
And it costs them money to process your transaction and send the tickets to you, so they still need to be paid.
Three big acts were supposed to perform at Wizards Stadium at the end of the month -- Collective Soul, Counting Crows, and Live. But the promoter cancelled the concert because of a lack of ticket sales. But general manager of the Wizards, Mike Nutter, says if that is the case that people will not receive a refund for the service fee for the tickets, he has something to offer them."
Mike Nutter/Wizards General Manager: "If somebody has something that they got hit with some fees for, we would love to have them come out here and give them a free Wizards ticket to come out for a game yet this year to make up for it."
Nutter says next year, he wants assigned seats instead of general admission, which would give concert-goers an incentive to buy tickets early.
What are your thoughts CLICK HERE to leave us a "QUESTION OF THE DAY” comment.
© Copyright 2015, A Granite Broadcasting Station. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.