Like so many Americans, Vickie Plasterer and her husband live paycheck to paycheck. After working for 37 years, Vickie is now on disability. An illness and an accident led to 24 recent surgeries. The Plasterer's were happy with their insurance, but still faced almost $300,000 in medical bills.
In October, with their 401-k's depleted they were forced into a chapter 7 bankruptcy, they signed to re-affirm the mortgage with Saxon Mortgage, meaning they would keep making payments, but the process has not gone well and Vickie fears the company could try to force them out.
"they can, that's my fear, our intention was to continue making payments. Saxon said they were game for doing that", said Vickie Plasterer.
The former bank loan officer has saved every document detailing her relationship with Saxon, she says she's had a problem almost every month for over 2 years, ranging from wrong balances to a fixed mortgage that was wrongly recorded as adjustable.
When Vickie had trouble communicating with the company about her reaffirmation problems, she contacted the Allen County Bar association and quickly found out, she was stuck.
"we're not poor enough to get help, but we're not wealthy enough to afford a lawyer, we're middle class and we're stuck", said Vickie.
We were waiting on a response from Saxon, but they informed us last night, that they would not have a comment on the story. According to Vickie, she also found out late yesterday they had raised her payment. She also says they've helped themselves to her checking account in the past.
We found a few online websites dedicated to customers wanting to air complaints about Saxon Mortgage. We also found over 600 complaints on file with the Better Business Bureau, but nearly 500 are now listed as "resolved". Saxon is owned by Morgan Stanley.
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