Back in March, we met Jeff Robinson. He paid Vista Bay Homes $170,000 for a manufactured home that he said still wasn't finished months after closing. Several others came forward from Indiana and Ohio with similar complaints and said New Haven's Westview Homes, formerly Vista Bay, wouldn't return calls
Jeff Robinson "shortly after closing we could have just walked away, we didn't even want the house, it's been a nightmare"
Not long after our story aired, the model home that was on Westview's lot was taken away. The building that used to be the office has also been closed and the phone lines have been turned off.
According to the Attorney General's office they have 8 complaints against Vista Bay, including 3 that came in after our original story aired. The complaints range from unsatisfactory performance to Violating terms of a contract. Vista Bay changed it's name to Westview Homes in December, but the owner was still listed as Ben Music. What's left is a string of lawsuits, Jeff Robinson is among a few homeowners with a mechanic's lean on his property to satisfy unpaid contractors. Robinson is suing Vista Bay and has had to rebuild his front porch on his own. Also since our story aired, Decatur Contractor Steve Miller won a court judgment for the nearly 12-thousand dollars he's owed by Vista Bay, but he's yet to see a penny from that ruling. While the Attorney General's office hasn't taken any action against Vista Bay, they still have 2 open cases against them. Four other homeowners came forward after our report in March.
We do have another update on a different manufactured home business. The Attorney General's office recently filed 4 new complaints against Fahl Homes of Warsaw. The complaints are for faulty installation and are similar to the ones we reported on last September involving a number of homeowners.
Gabrielle J, Owens/Section Chief, Professional Licensing and Homeowners Protection Unit- "What we advise a consumer to do is go to the Indiana Professional Licensing Agency website before installation begins to make sure the company is properly licensed. Also, inspect the work as it's completed, if you can do that in a safe manner."
Unlike Westview Homes, Fahl Homes is very much still in business and they told us many of the complaints have already been addressed, but they do admit past mistakes while installing homes. Doug Stephan of Wabash County says his problems haven't been fixed and his lawsuit continues. A licensing Board is scheduled to hear the case against Fahl Homes next month.
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