Fifth Third Bank Experiences Processing Delays, Workers Missing Paychecks

By Alyssa Dailey - WCPO
By Emma Koch - 21Alive

Fifth Third Bank Experiences Processing Delays, Workers Missing Paychecks

March 21, 2014 Updated Mar 21, 2014 at 2:34 PM EST

CINCINNATI (RTV6) -- If you awoke Friday morning with panic after noticing your direct deposit paycheck didn't show up in your Fifth Third Bank account, you aren't alone.

The company said a delay of processing files that came into the bank overnight from Thursday to Friday was to blame for customers' paycheck interruption.

Fifth Third spokeswoman Stephanie Honan said this is not related to a hacking issue. The problem was resolved by about 9:30 a.m.

It was unclear how many accounts were affected by the processing snag.

If your account is set up to pay bills directly Friday, Honan said the system problem should not affect that.

"If there is a customer situation where that’s a concern, they should contact us directly," she said.

To contact Fifth Third Bank's customer service: (800) 972-3030.




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