BBB Warns About Banking Experience Survey Scam

By Emma Koch - 21Alive

BBB Warns About Banking Experience Survey Scam

March 5, 2014 Updated Mar 5, 2014 at 4:26 PM EDT

INDIANA (21Alive) -- The Better Business Bureau is warning residents about a scam that tricks customers into giving out personal information over the phone.

The thief calls, asking victims to take a survey about their most recent banking experience. Victims report questions like "were you satisfied with your experience" and "will you rake your customer service on a scale of 1-10" but at the end of the call, the thief asks for a social security number.

President of the BBB in Indiana, says to be careful about what information you give out.

"Certainly not a social security number and certainly not something like a pin number," Greg Smitley said. "Something that is supposed to stay confidential, should stay confidential. If you have any questions at all, call the bank."

Smitley says anyone who receives a call about a survey should ask for the name of the company and say you'll call them back. Then, contact the bank to see if it's legitimate.

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