In Your Corner: Missing Magazine Orders

By WISE Web News

July 8, 2010 Updated Jul 8, 2010 at 4:49 PM EDT

Joelle Boykin was hesitant about a salesperson that came to her door in August, but she thought this one was different. The woman said she was a single mother and was selling magazines to try and get off welfare and put herself through nursing school.
"she was very articulate, very nice, a good salesman"
Joelle bought 3 magazines at a cost of 135 dollars through Urban Nation. The Texas company is a for profit business that's designed to create opportunities for young adults, mainly from inner cities. Nearly 4 months after the purchase, the Boykin's had yet to see a magazine, and found more hurdles when they tried to contact the company
"we called and left a message and nobody called back. We left 3 or 4 messages and never got a call back"
We took a closer look at Urban Nation and found the company had 67 complaints with the Better Business Bureau and 6 on file with the Texas Attorney General's office, delivery issues were the main reason.
The story took a different turn when the president of the company returned our call. He said the company only has a few employees to answer phone calls and said that everyone that's complained has received either a refund or their product. While he regrets any mistakes, he says the number is small compared to the number of customers they serve. He also said the company is a 3rd party clearinghouse which slows down orders.
We also contacted ESPN, while they didn't have a record of the order, they agreed to honor the Boykin's subscription. The BBB has received nearly 100 complaints a month from door to door magazine sales over the past year, and Urban Nation has just a fraction of the complaints of most companies.
The Bottom Line, the goal of Urban Nation is a good one, to help people when they're down, but they also have a responsibility to deliver the product they're selling to reach that goal. We found the President of the company to be helpful and he's assured us that the Boykin's order will be processed.

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